Sorphise Refund Policy


Sorphise Limited welcomes you. By using our platform, YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE, as explained below, Privacy Policy and all disclaimers and terms and conditions that appear anywhere on our platform. References to Sorphise and its associated services herein refer to the peculiar platform as a product of Sorphise Company Limited. Sorphise reserves the right to make changes to all of its platforms and its (a) Privacy Policy, (b) Conditions of Use and (c) Refund Policy at any time (a, b and c are all available on all Sorphise platforms).


By using the Sorphise platform, you explicitly agree that the use of the Sorphise platform is at your sole risk. Sorphise platform is provided on an "as is" and "as available" basis. Neither Sorphise Limited nor any of its associates, including but not limited to its directors, employees, agents, designers, contractors, merchants (collectively, "Associates") warrant that use of Sorphise platform will be uninterrupted or error-free. Under no circumstances shall Sorphise or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use Sorphise platform, including but not limited to your reliance, on any information obtained from Sorphise platform that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing limitation shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Sorphise has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the Sorphise platform.

Charges or Fees

Sorphise may charge service fee(s) for certain services. Other services may be offered at face value with no additional charge from the Sorphise platform. However, fees are not fixed, therefore subject to change. Charges may also vary depending on the payment option selected.

Payment Options

The Sorphise platform accepts various payment options. These options include but are not limited to mobile money payments (MTN mobile money®, Airteltigo money®, and Vodafone cash®), card payments (Visa® and MasterCard®) and cash payments. Card payments are normally charged at the time you make a payment or initiate an order as designed by our aggregators.

Validating Payments

When payment is initiated on any of the Sorphise platforms, the information provided is sent to our aggregators for verification. We reserve the right to reject any payment you initiate and / or order you place with us, and / or to limit quantities on any order, without giving any reason. If Sorphise rejects your payment or order, we will attempt to notify you on the Sorphise platform from which payment was initiated or using the e-mail address or phone number in your account. Your credit or debit card will normally not be charged if an initiated payment is rejected and will only be charged by the appropriate amount if we limit an order.

Termination of Use

Sorphise may, in its sole discretion, flag or terminate your account or your use of any Sorphise platform at any time. You are personally liable for any payments you initiate orders that you place and charges that you incur prior to termination. Sorphise reserves the right to change, suspend or discontinue all or any aspects of the Sorphise platform at any time without prior notice.

Refund Policy

Cash Payments

Sorphise cash refunds are mainly for cash payments on delivery on goods purchased from your Sorphise platform. Cash refunds are initiated, filling the refund form attached to the delivered product or contact our support team to request a refund.

Electronic Prepaid Payments

Sorphise keeps detailed logs of all transactions that take place. Sorphise will conduct a detailed investigation of all refund requests for prepaid services. In cases where it is possible to "return" the services already paid; we will endeavor to process a return.

Refund for digital productss

We offer a full money-back guarantee for all purchases made on our platform. If you are not satisfied with the product that you have purchased from us, you can request a refund by filling and submitting the refund form. You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and will not be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

Refund for perishable products

Due to the nature of perishable products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund. For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and should be in its original condition. Contact our customer service for more information. If our products arrived damaged, rotten or contaminated in any way, please contact us on the day of delivery, and we will be happy to send a free replacement regardless of its expiration date.

Refund for physical products

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you've used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Chargeback Policy

We suggest you put in a chargeback request via e-mail if you find a charge on your account that you did not authorize or a charge for an item that you did not receive. Our aggregators are mostly in charge of all chargeback situations. A chargeback is a reversal of a credit/debit card transaction by your bank. Chargebacks are usually performed when fraudulent purchases have been made on a person's credit/debit card.